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SEP 07 2023
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iDevice set up

Posted by: Paula Shennan

Please see the presentation about MDM management below

mdm presentation.pdf


Questions


How long until the backlog is cleared? We are currently working on this. There are some accounts that have been made inactive by Apple that we are working direclty with Apple to try and rectify. 
How do we obtain quotes for the MDM management fee?The fee for MDM device management will be added to your DTSL quote. This will automatically be applied. If you can specify that your quote is for a CAT1 application, this will help DTSL manage the quotes. 
What is the wording for the MDM fee for our reports?Please use: Mobile Device Management system fee to support device set-up, security, and the management of clients' communication apps (or similar)
If multiple apps are being applied for, including a low cost app, are these all going to be MDM managed?Yes. If the device is going to be managed under the MDM then all apps will be managed. 
If a companion app is going to be applied for, does this move with the student if they move environments?Yes. As the app is downloaded to a personal account, then this would need to be moved and managed if the client moves environments. 


Additional questions and answers will be added to this page as asked.

Please see the presentation about MDM management below

mdm presentation.pdf


Questions


How long until the backlog is cleared? We are currently working on this. There are some accounts that have been made inactive by Apple that we are working direclty with Apple to try and rectify. 
How do we obtain quotes for the MDM management fee?The fee for MDM device management will be added to your DTSL quote. This will automatically be applied. If you can specify that your quote is for a CAT1 application, this will help DTSL manage the quotes. 
What is the wording for the MDM fee for our reports?Please use: Mobile Device Management system fee to support device set-up, security, and the management of clients' communication apps (or similar)
If multiple apps are being applied for, including a low cost app, are these all going to be MDM managed?Yes. If the device is going to be managed under the MDM then all apps will be managed. 
If a companion app is going to be applied for, does this move with the student if they move environments?Yes. As the app is downloaded to a personal account, then this would need to be moved and managed if the client moves environments. 


Additional questions and answers will be added to this page as asked.